Refund Policy
Last updated: October 2026
1. 14-Day Money-Back Guarantee
Not satisfied with Pro? Request a full refund within 14 days of your initial purchase or a renewal charge - no questions asked.
The same applies to AI token packs: request a refund within 14 days of purchase.
2. How to Request a Refund
Refunds are requested from your Orders page at cadscape.dev/orders. Sign in with the account used for the purchase.
For a Pro subscription
- Open Orders and find the subscription payment you want refunded.
- Click Cancel subscription. Your Pro access stays active until the end of the current billing period, and the subscription will not renew.
- Once the subscription shows as Canceled, click Request refund on that payment and tell us briefly why. A subscription must be canceled before a refund can be requested.
For an AI token pack
- Open Orders and find the token purchase.
- Click Request refund and tell us briefly why.
What happens next
- Your request is sent to our team, and the order status changes to Refund requested.
- We review and approve eligible requests within 5 business days. The status then changes to Refund processing.
- The refund is issued by Creem, our Merchant of Record, back to your original payment method, and the status changes to Refunded. It may take a few extra business days to appear on your statement.
You can follow every step on the order's page. If you can't use the Orders page, you can still email support@cadscape.dev from your account email address and include your transaction reference (from your Creem receipt email, or the transaction ID shown on the Orders page).
3. After a Refund
- Pro subscription: your account moves back to the Free plan as soon as the refund is approved. Projects beyond the Free limit stay saved but read-only until you delete some or resubscribe.
- AI token pack: the refunded tokens are removed from your top-up balance. Tokens that were already used are not restored.
4. Exceptions
Requests after the 14-day window are reviewed case-by-case. Abuse of this policy may result in refunds being declined.
5. Questions?
Reach out at support@cadscape.dev.